How can we help?
A real person reads every email.
Have a question, found a bug, or have an idea for VialVue? Email us and we’ll get back to you as soon as we can.
Scan isn’t reading my label
Use good light and avoid glare. Labels wrap around the vial, so take a few photos as you slowly rotate it until the whole label is captured. Make sure VialVue has camera access in iPhone Settings. You can always tap Add manually.
I’m not getting reminders
Check that Medication reminders is on in Profile, and that notifications for VialVue are allowed in iPhone Settings → Notifications. Focus modes can also silence them.
Adding someone I care for
Go to Profile → People you care for. When you scan or add a medication, choose who it’s for under “Who is this for?”
Deleting my account
Open Profile and scroll to Account to delete your account and data. You can also email us from the address on your account and we’ll take care of it. Deleting your account doesn’t cancel a subscription, so cancel that separately.
Managing my subscription
Subscriptions are handled by Apple. To cancel or switch plans, open iPhone Settings, tap your name, then Subscriptions. New phone? Tap Restore Purchases in VialVue. For refunds, contact Apple.
If my subscription ends
Your information stays in your account, and you can still view it or delete your account. Reminders stop, along with scanning, editing, and logging doses, until you subscribe again. Everything picks up right where you left off.
Helpful links
Medical questions? We can help with the app, but we can’t give medical advice. Please contact your doctor or pharmacist. In an emergency, call 911 or your local emergency number.